At Velox Taxi (“Velox”, “we”, “us”), we value your privacy. This Privacy Policy explains why we process your personal data when you use our application or website, who we share it with, how long we retain it and the rights available to you.
Scope
This policy applies to the Velox Taxi mobile application, website and related services (the “Services”). By using the Services, you acknowledge the processing activities described in this policy.
Data We Collect
We may process the following categories of data to provide the Services:
- Account information: full name, telephone number, email address and user identifier.
- Ride information: pickup and destination points, route, distance, duration, fare and payment status.
- Location data: with your permission, live location, approximate location and location during a ride.
- Device and usage data: device model, operating system, application version, IP address, logs and error records.
- Communications and support: support requests, correspondence and feedback.
- Payment data: payment method type and transaction information. Card data is generally retained by the payment provider.
Purposes of Processing
- Creating accounts and authenticating users.
- Creating rides, matching drivers and passengers, and calculating routes and fares.
- Providing live tracking and ride-sharing features.
- Processing payments and managing invoicing and financial operations.
- Detecting fraud or misuse, performing security checks and improving service quality.
- Managing customer support operations.
- Complying with legal obligations and responding to competent authorities.
Location Data
Velox Taxi may require location permission for certain features. Location data may be used to determine ride start and end points, calculate a driver’s arrival time, provide live tracking and enable safety features. You can disable location permission at any time through your device settings. Some features may be limited when location access is disabled.
Retention Periods
We retain your data for as long as necessary to provide the Services and for the periods required by applicable law. Retention periods may vary depending on the transaction type, legal obligations and the management of disputes.
Security
We apply reasonable technical and administrative measures to protect your data, including access controls, authorization, logging and encryption. Nevertheless, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may have the right to access, correct or erase your data, object to processing and exercise other legal rights. You may submit your requests to info@veloxtaxi.com.
Children’s Privacy
Our Services are not intended for persons under the age of 18. If we become aware that we have knowingly collected data from a user under 18, we will take the necessary steps to delete that data.
Changes
We may update this policy from time to time. We may notify you of material changes through our website or application. The “Last updated” date appears at the top of this page.
Contact
Contact us with privacy-related questions or requests concerning your personal data.
Yenibosna Merkez, Yalçın Koreş St. 38/1-A,
34100 Bahçelievler, Istanbul, Türkiye
